Terms of Service
Last updated: November 1, 2026
Welcome to Tropics Hawaiian Restaurant & Bar. By using our website or accessing services through it, you agree to the following terms.
Website Information
Our website provides information about Tropics, including menus, restaurant hours, events, promotions, catering, and online ordering.
We make reasonable efforts to keep information accurate and current. However, menu items, prices, availability, operating hours, and promotions may change without prior notice.
Online Ordering and Payments
Online ordering is provided through Toast and other third-party platforms, including DoorDash.
Orders, payments, delivery services, and related transactions may be subject to the terms and policies of those providers.
Prices, taxes, and service or delivery fees may vary depending on the ordering platform and whether an order is placed for pickup or delivery.
Orders, Cancellations and Refunds
Orders are subject to availability and confirmation. If you need to modify or cancel an order placed directly with Tropics, please contact the restaurant as soon as possible.
Cancellation and refund requests are reviewed according to the circumstances and applicable law. Orders placed through third-party marketplaces may also be subject to those platforms' policies.
Food Allergies and Dietary Requirements
Our kitchen handles a variety of ingredients, including common food allergens. We cannot guarantee that any menu item is completely free from allergen cross-contact.
Customers with food allergies or special dietary requirements should contact restaurant staff directly before placing an order.
Reservations and Events
Tropics generally operates on a first-come, first-served basis and does not require regular dining reservations.
Private events, catering, and group arrangements are subject to separate availability, confirmation, and any applicable agreements.
Gift Cards, Rewards and Promotions
Gift cards, loyalty rewards, discounts, and special offers may be subject to additional terms, restrictions, and expiration rules where permitted by applicable law.
Promotional offers may be modified or discontinued, subject to applicable law and any terms communicated when the offer was made.
Third-Party Services
Our website may contain links to external websites or services, including ordering, delivery, payment, and social media platforms.
Tropics is not responsible for the content, privacy practices, or independent operations of third-party websites and services.
AI-Assisted Customer Communication
Tropics may use automated messaging tools to answer common customer questions.
Automated responses are provided for general information and may occasionally be incomplete or inaccurate. Customers should confirm important details, particularly food allergies, special arrangements, and order-specific information, directly with restaurant staff.
Website Content
Text, photographs, logos, and other original website content are owned by Tropics or used with permission. They may not be reproduced or used commercially without appropriate authorization.
Changes to These Terms
We may update these Terms of Service as our business or website services change. The latest version will be available on this page.
Contact Us
Tropics Hawaiian Restaurant & Bar
2500 Cranberry Square
Morgantown, West Virginia
Email: contact.tropics@gmail.com
Phone: (304) 291-5225