Privacy Policy
Last updated: November 1, 2026
Tropics Hawaiian Restaurant & Bar ("Tropics," "we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or use our services.
Information We Collect
When you interact with Tropics, we may collect personal information such as your name, email address, phone number, delivery address, order details, and information you voluntarily provide through contact forms, loyalty programs, or customer messages.
Our website and service providers may also collect basic technical information, including browser type, device information, and website usage data.
How We Use Your Information
We use customer information to process orders and payments, arrange pickup or delivery, respond to inquiries, administer gift cards and loyalty rewards, improve our services, and send promotional communications where permitted by law.
Online Ordering and Third-Party Services
Tropics uses third-party services, including Toast and DoorDash, to support online ordering, payments, delivery, gift cards, and loyalty programs.
These providers may collect and process information necessary to complete transactions and provide their services. Their own privacy policies also apply when you use their platforms.
Our website is hosted by Squarespace, which may process technical and website usage information.
Google Business Profile Messaging
Customers may communicate with Tropics through Google Business Profile. When AI-assisted messaging is enabled, an automated assistant may respond to common questions. Restaurant staff may review messages and respond when human assistance is needed.
Messages are processed through Google's messaging services and are subject to applicable Google privacy policies.
Please do not share credit card numbers or other sensitive personal information through messaging.
Cookies and Website Analytics
Our website and its service providers may use cookies and similar technologies to support website functionality and understand visitor activity.
You can manage cookies through your browser settings.
Information Sharing and Security
We may share information with service providers when necessary to process transactions, provide requested services, maintain our website, or comply with legal obligations.
We take reasonable measures to protect personal information, although no internet-based service can guarantee complete security.
Your Choices
You may contact us to ask questions about your personal information or request corrections or deletion, subject to applicable law and necessary recordkeeping requirements.
If you receive promotional emails from Tropics, you may unsubscribe using the instructions provided in those messages.
Updates to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. Updates will be published on this page.
Contact Us
Tropics Hawaiian Restaurant & Bar
2500 Cranberry Square
Morgantown, West Virginia
Email: contact.tropics@gmail.com
Phone: (304) 291-5225